FQAs

1. How do I contact you?

You can contact us by sending an email to britekidsusa@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are the products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at britekidsusa@gmail.com to initiate the return process.

4. Do you offer a warranty on your products?

Yes, we offer a warranty on select products. The warranty period may vary depending on the product. Please refer to the product description or contact us for more information about the warranty coverage.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes about 7-14 business days for the products to be delivered. However, please note that due to unforeseen circumstances, such as customs delays or peak holiday seasons, shipping times may be longer.

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions and additional customs fees or import duties imposed by your country's customs authorities. It is the buyer's responsibility to comply with any import regulations and pay any applicable fees.

9. How can I exchange an item for a different one?

If you wish to exchange an item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

10. What should I do if I have a question that is not listed here?

If you have a question that is not listed here, please feel free to reach out to us at britekidsusa@gmail.com. We are here to assist you and provide any additional information you may need.